Sunday, January 24, 2021
  • About Us
  • ImagiNATION
  • Adverts
  • Rate Card
  • Contact Us
The Nation Online
  • Home
  • News
  • Politics
  • Business
  • Entertainment
  • Life & Style
    • Every Woman
      • Soul
      • Family
    • Religion
    • Feature
  • Society
  • Opinion
  • Sports
  • Chichewa
  • Enation
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Entertainment
  • Life & Style
    • Every Woman
      • Soul
      • Family
    • Religion
    • Feature
  • Society
  • Opinion
  • Sports
  • Chichewa
  • Enation
No Result
View All Result
No Result
View All Result
Home Business Business News

‘Quality of services in hotels unsatisfactory’

by Johnny Kasalika
13/02/2013
in Business News
1 min read
0
Share on FacebookShare on TwitterShare on WhatsAppShare on LinkedinLinkedinShare via Email

A survey Umodzi Consulting conducted recently has revealed that most customers are dissatisfied with service levels offered in the hospitality industry.

The survey shows that 52 percent of the customers were not satisfied with the service levels whereas 48 percent said their expectations were not met and would not recommend others to visit the place.

RelatedHeadlines

Malawi trade balance to face continued pressure—firm

Bank charges Scaring consumers

Firm outlines 3 economic risks

Speaking during the presentation of the key findings and a training workshop in Blantyre last Friday, Umodzi senior consultant Frank Mkumba said the findings reveal the quality of service in the sector needs to be improved.

“We visited hotels and lodges and our findings were not satisfactory for an industry which is growing and promising to the economy.

“We expect that there would be an improvement in the quality of service in the industry to match people’s expectations,” said Mkumba.

The survey, among other things, noted that customers value quietness of the environment, quality and quantity of food, cleanliness of the environment and friendliness of staff.

The research also revealed key service gaps in the industry. Among others, it identified that customers normally take long to be served and the food does not meet their expectations.

Mkumba added that the workshop would share effective strategies to help provide superior customer service in the sector.

The workshop was attended by employees from the State House, Sunbird Mount Soche and Sunbird Kuchawe.

Previous Post

Ccode proposes support for city informal settlers

Next Post

Admarc to tighten noose on maize sales

Related Posts

Business News

Malawi trade balance to face continued pressure—firm

January 23, 2021
Some Malawians are still using cash to run away from bank charges
Business News

Bank charges Scaring consumers

January 23, 2021
economy | The Nation Online
Business News

Firm outlines 3 economic risks

January 22, 2021
Next Post
Admark gates lineup feb13 | The Nation Online

Admarc to tighten noose on maize sales

Trending Stories

  • Not yet given retirement benefits: Mutharika

    Tonse faulted on former presidents’ benefits

    0 shares
    Share 0 Tweet 0
  • Wasteful Chakwera

    0 shares
    Share 0 Tweet 0
  • Chakwera has to instill unity

    0 shares
    Share 0 Tweet 0
  • High-profile official angered Wirima to quit

    0 shares
    Share 0 Tweet 0
  • Malawi vs Uganda.

    0 shares
    Share 0 Tweet 0

Opinions and Columns

Emily Mkamanga

Citizens power brings change

January 24, 2021
Search Within

The rural farmer needs to take centre stage

January 24, 2021
My Thought

Spread hope not fear

January 24, 2021
Big Man Wamkulu

Hot babe wants to trap me, should I ran?

January 24, 2021
  • Values
  • Our Philosophy
  • Editorial policy
  • Advertising Policy
  • Code of Conduct
  • Plagiarism disclaimer
  • Disclaimer
  • Privacy Policy
  • Terms of use

© 2021 Nation Publications Limited. All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Entertainment
  • Life & Style
    • Every Woman
      • Soul
      • Family
    • Religion
    • Feature
  • Society
  • Opinion
  • Sports
  • Chichewa
  • Enation

© 2020 Nation Publications Limited. All Rights Reserved.

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.