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Be tactful in exit interviews

People leave organisations for several reasons and many organisations are using exit interviews to learn why a person is leaving and seek suggestions on what the organisation might improve which begs the question why the organisation leaves it this late to find out. If you are faced with an exit interview, here are a few things to consider.

Decide if you want to do one: Exit interviews are normally encouraged not compulsory and it’s normal to have mixed feelings about such a conversation so think carefully about whether you’ll feel comfortable doing one. If not for whatever reason, it is better to decline the offer politely. It will not make sense to agree to an interview and then be tight-lipped or not be cooperative with the process. Your desire to leave is personal so don’t put pressure on yourself to speak on why you are departing.

Be constructive if you do one: Don’t use the exit interview to speak about what you think is not working well in the organisation or to rehash your long standing grievances. Keep it concise, professional and polite. When you are tempted to spill your gut ask yourself what is to be gained by saying whatever you are considering. It is not okay to break confidences, get personal or damage someone’s reputation.

Keep it on the organisational level: Don’t take your company’s request to be open and honest too literally. Be diplomatic and helpful. Link your comments to the organisation’s culture rather than about individuals. Offer positive suggestions. It’s always a good idea to communicate what you liked about the organisation. Don’t say anything that will reflect poorly on you even if you feel justified in saying so.

Don’t boast about where you are headed:  The exit interview isn’t the time to take a dig at the organisation by bragging about the “great new company or role” you are moving on to. It’s alright to be positive and excited about your future, but don’t so in a way that seems like you are minimising the organisation you are leaving even if you don’t mean to. Make your departure interview positive for both you and the organisation.

Now take action: What constructive feedback would you share in your exit interview if it were today?

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