In a bid to provide better services and achieve customer satisfaction, Blantyre Water Board (BWB) has embarked on a number of projects worth 16 million euros (about K5.5 billion) to improve service delivery.
With funding from the European Union (EU) and European Investment Bank (EIB), through the National Water Development Programme, BWB is rehabilitating one of its water pumping reservoirs, the Walkerâ€™s Ferry. The process will involve replacing machinery and carrying out water infrastructure upgrades.
BWB is also replacing old water pipes with stronger ones throughout the city to reduce water loss due to leakages through broken pipes and illegal connections. BWB is also running anti-vandalism campaigns to reduce faults.
BWB public affairs officer Innocent Mbvundula said in response to a written questionnaire: â€œThe board has assigned caretakers in areas around the city and has introduced toll free calling lines in order to increase the response time to attend to faults.â€
On customer complaints of broken water pipes which lead to water loss, increase in their monthly bills, Mbvundula said: â€œWater lost through broken pipes that have not passed through any customerâ€™s metre is a loss to BWB, a customer is not charged for water that has not passed through his or her metre.â€
Currently, BWB produces about 86 million litres of water per day, but the demand is about 96 million litres.â€”Mana