Call centre tool to improve service delivery—BWB

Blantyre Water Board (BWB) says it is committed to investing in technology to improve service delivery to customers.

This follows the launch recently of a call centre tool in partnership with TNM plc, a converged mobile and information and communications technology service provider.

In a statement, BWB acting chief executive Henri Bakuwa said the initiative is a continuation of the board’s commitment to serving their customers by bridging the communication gap.

He said: “The board will continue to invest in technologies that will help improve its functionality when it comes to customer service. Customers can easily contact the board by dialling 5580 free of charge.

“The system is only accessible to TNM customers but will soon roll out to Airtel Malawi customers.”

Bakuwa said customers have already started using the service and the centre receives over 500 calls on water-related issues across their supply areas, a development he said has helped the board to respond to water supply issues with urgency.

Currently, BWB is in the process of migrating all its customers from post-paid metering to pre-paid metering as one way of moving with the global technological advancement.

So far, BWB has connected 3 500 customers on the pre-paid billing system in Soche East, New Naperi, Nkolokosa A and B, Chinyonga, Chitawira and  part of Kanjedza townships. n