Mandowa was speaking in Malawiâ€™s commercial city, Blantyre, when he opened the new BWB Customer Service Centre at the Chichiri Shopping Centre.
Mandowaâ€™s remarks come barely less than a month after President Bingu wa Mutharika also complained that bureaucracy is stifling development during a graduation ceremony at the Domasi College of Education in Zomba.
Mutharika blamed the countryâ€™s water authorities of frustrating his efforts in uplifting Malawiâ€™s education by delaying connecting water to the Malawi University of Science and Technology (Must) in his home district, Thyolo.
Mandowa said there is a need for BWB to connect as many customers as possible to collect more revenue.
â€˜Shortage of meters is a problemâ€™
BWB chief executive officer Andrew Thawe attributed the delays in connection to shortage of meters at the utility company.
He, however, said BWB has received 7 500 meters and expects another 7 500 lot in due course.
â€œWe are optimistic that this problem of delayed connections will soon be a thing of the past. Currently, we have about 1 000 customers on the waiting list and we should be able to clear that backlog in a month,â€ said Thawe.