Malawi Communications Regulatory Authority (Macra) on Wednesday launched an Information Communication and Technology (ICT) forum in the Central Region which will among other things, help Macra sensitise the public.
Macra deputy director for legal services Thoko Chimbe said there was a lot to be done in terms of awareness, adding that communications services, especially telecommunications, are a basic right.
She said communication is a tool for development as most services can now be provided from devices such as the Internet, mobile money, insurance and payment of bills.
Said Chimbe: “This grouping is vital to us as Macra because we cannot do everything on our own. We have included people from different professions in the forum so that it is broad and has variety.”
She emphasised that consumers need to have high quality and reliable communication services, saying they have the right to services that meet appropriate clearly defined conditions and regularly monitored quality of services benchmarks and standards.
Catholic Commission for Justice and Peace (CCJP) national secretary Chris Chisoni, who has been elected interim chairperson for the forum said they will work with Macra to sensitise the public on their rights as consumers. n