National Bank of Malawi (NBM) says it is in the process of developing a new five-year strategic plan which, the bank says, will reflect the wishes of the bank and its customers.
NBM chief executive officer George Partridge said this in MalawiÃ¢â‚¬â„¢s commercial city, Blantyre, when he presented awards to some of the bankÃ¢â‚¬â„¢s long serving employees.
Ã¢â‚¬Å“We started by collecting suggestions from all staff. This was followed by a brainstorming conference at Liwonde by a cross section of staff at all levels,Ã¢â‚¬Â he said.
Partridge said the brainstorming conference also incorporated suggestions from other stakeholders, including input from customers and potential customers.
He said using data from the Liwonde conference, each of the bankÃ¢â‚¬â„¢s business units sat down with their members of staff to discuss issues relating to their own operations and how they would handle them.
He said the results of the business units were then presented to a senior management workshop followed by review and discussion.
Ã¢â‚¬Å“The next stage was that an external consultant worked on consolidating of all the ideas including prioritisation, alignment, editing and fine-tuning of the document to get it ready for presentation to executive management,Ã¢â‚¬Â said Partridge.
He noted that after the executive management review, the document will be presented to the bankÃ¢â‚¬â„¢s board of directors for their final input and approval.