Nedbank Malawi on Wednesday pioneered the “next generation of branches and banking experience in Malawi” with the opening of Limbe Branch which brings with it innovation and convenience.
This model—branch of the future—brings with it free secure online banking stations for customer own use, free Wi-Fi to enable customers log on to their Internet banking platform in banks, use of in-branch tablets, a 24-hour technology enabled banking zone and multifunctional tellers, among others.
Nedbank Malawi managing director Paul Guta, at the launch of the branch, said this is a true testimony of the bank’s deep green aspirations to be a good place for banking customers.
“The drive is to ensure an efficient and seamless client banking experience. It is the next generation of branches, offering state-of-art technology designed to deliver an unprecedented client experience at our branches,” he said.
Illustrating how the concept will work, Guta said when a customer walks into a branch, he or she will be welcomed by a service champion, who will give convenient personal help to ensure the customer spends less time in the branch and should not queue.
If a customer wants to make a balance enquiry and has a smart phone, the champion will provide log in details on free WI-FI.
“For those without smart phones, we have free Internet banking stations, notepad stations and desktop stations they will be directed to. This is intended to make you save time and avoid hassles that come with queuing and waiting,” said Guta.
Reserve Bank of Malawi (RBM) deputy governor (economics) Naomi Ngwira, who officially opened the Limbe Branch, said the branch of the future model is testimony that Nedbank Malawi has come of age and is committed to delivering banking services nationwide.
“Nedbank has moved from being a small market player at the corner of the street to a visible bank in the recent past. Indeed, I have seen the premises and am impressed,” she said, after being conducted on a tour inside the bank to appreciate the ambiance and decor.
Ngwira urged the banking industry to invest in modern banking technology to minimize automated teller machines (ATMs) downtimes, or reduce the long queues in banking halls, saying this negatively affects the productivity of the country.
“In a highly competitive market, banks have a challenge to compete on quality of service. Banks should, therefore, endeavor to keep customers satisfied by offering superior products and services with speed.
The opening of the branch was witnessed by Nedbank Malawi customers, board members and chief operating officer of Nedbank rest of Africa Chico Naidoo. n