South African Airways (SAA) has announced the launch of its new-look website at www.flysaa.com, promising more speed, more options and more simplicity.
According to a statement released on Monday, Flysaa.com aims at assisting passengers with travel needs from ticket bookings to advance checking in.
It reads in part: “Flysaa.com assists passengers with travel needs from booking a ticket to advance checking in, to upgrading travel class using the Step-Up product, or finding accommodation and renting a car.”
The website has been upgraded with new features and functionality which are more engaging and gives more choices to customers allowing customers to rebook international flights, according to the statement.
SAA Head of Marketing, Kim Thipe, quoted in the media statement said the new website gives customers a new way to manage their travel.
“SAA has made considerable changes to its online portal making it now even easier for customers to manage the complete travel experience,” Kim Thipe said.
The website is geo-located to serve the regions where SAA flies, with a localised version for offers and content to facilitate transactions in multiple currencies
“We aim to get our passengers inspired by choosing from one of our amazing destinations within the SAA network, or with our connecting partners, complete with destination travel guides and useful travel tips, or to be able to check out all of our lowest fare offers available.
“The new online experience is a true reflection of SAA’s warm hospitality and premium brand. Our aim is to constantly improve our customer transactional touch-points,” Thipe said.
According to the released statement, Flysaa.com serves SAA customers globally and is translated into over nine languages and available from more than 100 points of sale.
South African Airways (SAA) serves 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub.