Sunbird Lilongwe, a unit of the Malawi Stock Exchange (MSE)-listed Sunbird Tourism Limited, has completed initial phase of a refurbishment project to improve guest experience and provide improved hospitality service.
The project, which started in October 2016, has seen 33 deluxe rooms go through a total transformation, 24 of which were completed in the first phase and nine in the second phase.
The refurbishment is a major project of its kind since the hotel was built in 1952.
Briefing the media in Lilongwe on Tuesday, Sunbird Lilongwe general manager Virginia Mahata said the aim is to improve comfort and convenience.
“Currently, we are providing good food and services, but we thought of having a fully improved case satisfactory service that is why we embarked on a project to improve the rooms in addition to food and services,” she said.
Sunbird group sales and marketing manager Levie Nkunika said the strategy is to refurbish most of the properties to meet guest expectations.
“Sunbird will also soon launch the newly-constructed modern Malindi Beach Bar at Sunbird Nkopola [in Mangochi] and the modern marquee for corporate and social events at Sunbird Ku Chawe [in Zomba]. All this is to improve guest experience,” said Nkunika.
Sunbird Lilongwe has a total of 94 rooms, four conference rooms, a restaurant, two bars and an outdoor swimming pool.
Sunbird has eight hospitality units spread across the country.
The final phase of the project is expected to be completed by August 2017.
Sunbird also operates Sunbird Capital, Sunbird Mzuzu and Sunbird Mount Soche. n