The Malawi Communication Regulatory Authority (Macra) says it is aware of poor quality of telephone service in the country and will soon implement independent means of verifying the quality.
Macra, in the quality of service report for third quarter (July to September) 2012 published on Thursday, says although there has been some improvement in the delivery of service, more needs to be done.
“While the averages look good on paper after aggregated quarterly averages, Macra is aware that consumers are experiencing poor quality of services from the operators in some areas of service delivery,” says the report.
Macra is thus assuring the public that it will facilitate the introduction of independent means of verifying the submitted data from operators to protect consumers in respect of quality and variety of service and prices charged.
The report says the overall performance of Access Communication Limited (ACL) needs to improve on radio network availability as part of its efforts to offer quality ICT services to Malawians in line with the established regulatory.
On the indicator, it, however, says ACL managed to meet the target in August, but failed to meet the target in July and September during the quarter under review.
Macra however commends TNM on, among others, call set up success rate, traffic channel congestion, handover success rate and radio network availability.
Airtel has been advised to improve in the radio network availability as its performance in this indicator was below acceptable levels in the period under review.